While we know that the number of outages that Xbox Live used to face has been gone, there are still a number of errors that you can face while playing games online on Xbox.
One such error you can face is the Xbox Error Code 0x97e107df which is basically an error you get when there is a licensing validation issue.
It is also said to be one of the most frustrating issues because it is one of the most common issues and there is no fix to it as yet.
The entire error message reads “Something went wrong. Give it another try. If this happens again, visit xbox.com/errorhelp and enter the following code: 0x97e107df”.
We went the extra mile for you and did exactly what is suggested by Microsoft which is to visit xbox.com/errorhelp and type the error code to know what they are suggesting in this case.
Well, it is worth noting that you will be redirected to this page and the official troubleshooting steps from Microsoft are to Check the Xbox Status and Restart your console.
However, it is worth noting that you will get many more troubleshooting steps in this article to solve the Xbox Error Code 0x97e107df.
Methods to fix Xbox Error Code 0x97e107df
As we mentioned earlier, we are going to give you the solution to fix Xbox Error Code 0x97e107df and we are sure that one of these steps will help you solve the problem.
Check Xbox Live Service Status
The first thing that we need to do whenever we see the Xbox Error Code 0x97e107df is to check whether the Xbox Live service is down or not.
It is possible that the error message could be coming because of the services being down and you are thinking that the problem is at your end.
To check the Xbox Live service status, you need to go to this website where you can check the live status of Xbox Live’s services.
If there is a green sign next to Xbox Live services then everything is fine but if there is a yellow or red sign then there are problems with the services.
Perform Hard Reboot
If you have checked and there is no problem with Xbox Live services then you need to perform a hard reset as suggested by Microsoft as well.
It is possible that the error code might be gone once you reset your Xbox console.
To perform a hard reset on Xbox, follow these steps:
- Press the button in front of the console and hold it down for ten seconds and release it once the console is powered down.
- Remove the power cord attached to the console.
- After 30 seconds or more, plug the power cord back and then press the power button to turn on the console.
This is known as a hard reboot in simple terms and if there are any problems inside the console, they will be fixed with this method.
Log Out and Log In again
If your problem is still not solved then what you can do is log out of your Xbox Live account and then log in back to your account which might solve the problem.
- To do this, press the center button on your remote and select Home.
- Scroll to your profile picture and select Sign Out.
- Once you have logged out, log in back to your account with the credentials and see if the error code goes away or not.
- Test your Network Connection
If your problem is still not solved then it is possible that your network is having connection issues. While the Xbox might be showing that it’s online, the connection might not be stable enough to load games.
To check the network connection, follow these steps:
- Open Settings and select Network Settings.
- Select Test Network connection and check if it says “It’s all good” or that it is having connection issues.
If your network connection is also fine then you need to update your Xbox as it might not have been updated for a long time.
Update your Xbox
The next step to fix the Xbox Error Code 0x97e107df is to update your Xbox console if it is not running the latest version of its operating system.
To see if your Xbox is updated or not, follow these steps:
- Open Settings and select System.
- Then click on Updates and click on Latest Console Update Status.
If there is an update available, you can select it otherwise it will say no updates available.
Clear Alternate MAC Address
If your Xbox is updated then it means that the error code will not be fixed as the latest updates have already been applied to your console.
In that case, we need to try and clear the alternate MAC address inside our Xbox console. It is possible that the console is having connection issues with the server.
- To do this, open Settings > Network Settings.
- And then Advanced Settings.
- Select Alternate MAC Address.
- And click on Clear.
- Now, restart your Xbox and you don’t need to enter any alternate MAC address as it will automatically be selected after rebooting.
Basically, this should fix any connection issues your console is having to connect to the internet and your Xbox error code 0x97e107df will be fixed after this solution.
We have mentioned all the steps you need to implement in order to fix Xbox Error Code 0x97e107df and they include the two official troubleshooting steps included by Microsoft as well which are to check for Xbox Live Status and Reboot your console.
It is also worth noting that Xbox Error Code 0x97e107df is a very common issue and you should not feel that there is a problem with your console as it happens to literally everyone.
Just make sure to implement these fixes one by one and see if your error code goes away or not. We have tested and they do work but it could be different for every user.
Also, feel free to share this article with your Xbox friends who are also facing or may have faced this error to let them know how it can be fixed.